Finding clarity within complexity.

Through research, service design, and product design.

Ambiguity

Research

Build shared evidence

Understand people, workflows, and the systems surrounding the product.

Strategy

Create direction

Align teams around the right opportunities and priorities.

Product Design

Make it tangible

Shape workflows and interfaces people can understand and use.

Action

View selected work

Selected work · 01 to 03

StrategyResearchProduct designHealthcare
Product direction preview pairing patient instruction selection and guided conversation with a nurse readiness dashboard.
01Provation

From prediction to prevention

Aligned four competing concepts around shared evidence, designed the patient-readiness experience, and carried it into a live pilot.

OutcomeSix-week pilot with 200+ patients
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StrategyResearchTravel
Conceptual workflow preview showing an arranger applying traveler context to compare and book a trip for someone else.
02Capital One Travel

Scoping business travel

Made the invisible work of travel arrangers visible and reframed the product around the context they needed to book well for others.

OutcomeShifted the roadmap from policy to profile management
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Product designResearchFinancial services
Implemented document-management redesign moving from shared client context through related document selection to upload confirmation.
03Capital One Commercial Bank

Rethinking document management

Redesigned the workflow and interface so document context could move across tools without repeated work.

OutcomeImplemented experience improved NPS by 31 points
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